Comments on: Brownells “Forever” Satisfaction Guarantee

By: Les Walker

Les Walker — Thu, 12 Mar 2015 21:06:02 +0000

Brownells have made a big mistake in allowing Midway UK to become their European distributers.

The prices have become ridiculous, and the general service and delivery is very, very poor.

I certainly won’t be buying anything else from Brownells/Midway.

By: Andy Mass

Andy Mass — Thu, 12 Mar 2015 18:32:53 +0000

If it is true that UK (European) customers will be unable to order products from Brownells USA, I believe this is a massive backwards step. Ive held a trade account with Brownells USA for many years, the company has been my “go to” place for parts and spares. If the Brownells UK store operates in similar fashion that Midway UK did – huge mark ups and exaggerated postage fees, there will be very few customers. Ive spoken to numerous trade colleagues who all desire the ability to continue to order from BROWNELLS USA and continue with the excellent service and relationship we’ve had historically. Please reconsider.

By: Bill King

Bill King — Thu, 12 Mar 2015 10:01:22 +0000

Really bad news for International Customers, MidwayUK Customer Service was appalling to say the least. I’ve alway had good service from Brownells and Sinclairs. I hope they seriously reconsider this move.

By: Martin Challoner

Martin Challoner — Thu, 12 Mar 2015 09:07:20 +0000

Unfortunately now as a UK customer we pay over inflated prices due to the inclusion of a middleman with a “warehouse” which is funny given that half of the stuff you order arrives direct from the USA. It appears we are paying for a person sat in an office forwarding our orders to an order processing department at Brownells…. WHY? I certainly will buy from European sources in future whenever possible…”your Loss” +1

By: Tim

Tim — Thu, 12 Mar 2015 08:26:47 +0000

Unfortunate that you’ve jumped into bed in the UK with a middle man that is notorious for adding substantial mark up and not the best reputation for customer satisfaction

By: mark ellis

mark ellis — Thu, 12 Mar 2015 08:03:45 +0000

oh well their loss

all sinclair stuff is available from mer in the uk off the shelf http://www.1967spud.com/sinclair

By: John

John — Thu, 12 Mar 2015 07:17:33 +0000

Not a good move for shooters or gunsmiths in Europe.

By: James Kelly

James Kelly — Thu, 12 Mar 2015 07:13:21 +0000

It is a real shame that Brownells will very soon not deal direct with its many loyal international customers. I have been a Brownells and Sinclairs customer for over 30 years and hold a trade account. They have gone into partnership with a company that used to be known as MidwayUK (they had a similar set up with MidwayUSA hence the name), this company operates a forwarding business which would be great if it were not for that fact that they add a significant mark up to the cost of buying direct from Brownells, they had a very bad customer service reputation when operating as MidwayUK and that bad reputation remains with them as BownellsUK. Basically the cost of getting any Brownells products has increased significantly to the extent that its become unaffordable. A very unfortunate decision by what I considered to be a very good company, fellow sportsmen in the United Kingdom and Europe are very disappointed with Brownells.