I have one safe with a Sargent & Greenleaf (S&G) keypad. I went to get into the safe yesterday. Punched in the combination, but all I got was a rapid “beep, beep, beep, beep” after I finished the last combination entry. I tried again to ensure I entered the combination correctly (I did). But again, the locking system responded with multiple rapid beeps indicating something was wrong. And the safe would not open. Now I was worried….

I popped out the battery holder (which slides in from the bottom of the keypad housing on the door). I removed the battery and tested it with a volt-meter. The year-old Duracell 9v only registered 6.1 volts.

Low voltage was the problem. I went down to the store and got a couple new 9V batteries. I tested the new batteries and both measured 9.4 volts output. I slipped one of the new 9V batteries into the keypad housing, punched in the combination and everything worked OK again. Eureka.

Most electronic locks for safes WILL “remember” the combination for a period of time even when the battery is low (and the keypad’s “brain” should retain the combination when you remove the battery for replacement). However, a dead battery, or extended periods of low voltage can give you problems. Don’t rely on wishful thinking…

If the battery on your safe is more than a year old, or if it is not giving you the right voltage, replace it today!

My Sargent & Greenleaf (S&G) keypad takes one (1) 9v battery. The version below takes two. Note how the battery compartment slides in from the bottom: