Brownells just made it easier to get product questions answered, and to find the items you want on the Brownells website at Brownells.com. Customers can now consult live with a Brownells Gun Guru Product Expert. In addition to giving product advice, the Gun Gurus can help customers with account issues, give information about previous orders, and handle most customer concerns.

Starting Monday, September 9, customers can click on the CHAT icon at the top of the website to be connected with a Gun Guru Product Expert.

Pop-Up Gun Guru Chat Window
There is also a floating chat button on the right side of the page (see photo at right). And, after 30 seconds or so a Gun Guru invitation window will pop up. NOTE: We found that if you click on the CHAT icon at the top of the page you must fill in your name and address. However, if you respond to the floating pop-up Chat Window you do NOT have to enter name and email. We think it’s easier to just use the pop-up window.

Gun Guru Product Expert Chat is available on Brownells.com Monday through Friday, 7:30 am until midnight (CT), and on weekends 8:00 am until 5:00 pm (CT).

When you start a chat, a chat window opens with a small photo of the Gun Guru. This person will be either a Brownells Gun Tech (an actual trained gunsmith) or a vetted firearms enthusiast who can offer advice on product categories for which they are most familiar.

“The mission of the Gun Guru Product Experts will be to help educate customers on products and give recommendations, so customers can make informed decisions,” said Ted Somers, Brownells Director of Customer Experience.

Telephone Customer Service is Still Available at 1-800-741-0015
While Brownells Gun Techs will participate in Gun Guru Product Expert chat online, customers with more technical questions can still call 1-800-741-0015 and ask to speak with a Brownells Gun Tech during regular business hours.