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September 10th, 2019

Brownells Now Offers Live Chats with Gun Guru Product Experts

gun guru Brownells chat customer service

Brownells just made it easier to get product questions answered, and to find the items you want on the Brownells website at Brownells.com. Customers can now consult live with a Brownells Gun Guru Product Expert. In addition to giving product advice, the Gun Gurus can help customers with account issues, give information about previous orders, and handle most customer concerns.

Starting Monday, September 9, customers can click on the CHAT icon at the top of the website to be connected with a Gun Guru Product Expert.

gun guru Brownells chat customer service

gun guru Brownells chat customer servicePop-Up Gun Guru Chat Window
There is also a floating chat button on the right side of the page (see photo at right). And, after 30 seconds or so a Gun Guru invitation window will pop up. NOTE: We found that if you click on the CHAT icon at the top of the page you must fill in your name and address. However, if you respond to the floating pop-up Chat Window you do NOT have to enter name and email. We think it’s easier to just use the pop-up window.

Gun Guru Product Expert Chat is available on Brownells.com Monday through Friday, 7:30 am until midnight (CT), and on weekends 8:00 am until 5:00 pm (CT).

When you start a chat, a chat window opens with a small photo of the Gun Guru. This person will be either a Brownells Gun Tech (an actual trained gunsmith) or a vetted firearms enthusiast who can offer advice on product categories for which they are most familiar.

“The mission of the Gun Guru Product Experts will be to help educate customers on products and give recommendations, so customers can make informed decisions,” said Ted Somers, Brownells Director of Customer Experience.

Telephone Customer Service is Still Available at 1-800-741-0015
While Brownells Gun Techs will participate in Gun Guru Product Expert chat online, customers with more technical questions can still call 1-800-741-0015 and ask to speak with a Brownells Gun Tech during regular business hours.

Permalink Gear Review, Gunsmithing, News 2 Comments »
September 10th, 2019

Great Day at White Horse — Mike Shoots 600-Yard Personal Best

600 yard benchrest white horse firearms range IBS West Virginia

We like to acknowledge excellence in marksmanship, particularly when a competitor manages to shoot a personal best, dropping five shots right in the middle of the target at 600 yards in windy conditions. That’s worth celebrating.

600 yard benchrest white horse firearms range IBS West Virginia

Recently Michael Bencivengo was competing in a 600-yard match at the White Horse Firearm & Outdoor Education Center in Philippi, West Virginia. Even with windy conditions during the match, Mike drilled an impressive 1.227″ group, all centered for a 50 score. And four of the five shots are clustered in about one-half-inch of vertical!

No this is not an IBS record, but it is a mighty fine group and a personal best for Mike. We think that’s worth acknowledging. As all of us get older, it is great to experience a personal best.

600 yard benchrest white horse firearms range IBS West Virginia

Posting on the USA Benchrest Facebook Group, Mike notes: “[I shot] my personal best and smallest group on a very windy day at the GBA 600-yard match 50-0X with a 1.227 inch group.”

600 yard benchrest white horse firearms range IBS West Virginia

We’d all be smiling after shooting a target like this at 600 yards…

600 yard benchrest white horse firearms range IBS West Virginia

The scenic White Horse Firearm & Outdoor Education Center is located at 127 White Horse Lane, Philippi, WV 26416. (Mailing address is White Horse Center, P.O. Box 2091, Buckhannon, WV 26201.) The White Horse range is close to many large East Coast cities:

Permalink Competition, Shooting Skills 3 Comments »