Brownells “Forever” Satisfaction Guarantee
“Forever”. That’s a serious concept. In a world where many products are guaranteed for just 30 days (or not at all), the Brownells “forever” 100% satisfaction guarantee is pretty darn impressive. In this video, Pete Brownell, company CEO, explains how the Brownells guarantee works. If any product Brownells sells ever proves unsatisfactory, at any time, Brownells will replace it or refund your money. That applies to both Brownells-branded products as well as third-party manufactured items sold by Brownells. Think about that the next time you buy a trigger or scope rail or other firearm accessory.
“One thing about Brownells that sets it apart from any other organization inside or outside the firearms industry is our return policy. Here’s how it is… it’s guaranteed forever. What this means is, if you buy [a product] from Brownells… whatever it is, it’s guaranteed forever. Not just lifetime, but forever.” — Pete Brownell, CEO
100% Satisfaction Guarantee on Everything We Sell
If you aren’t completely, 100% satisfied with any purchase you receive from Brownells, for any reason, at any time, return it for a full refund or exchange. No hassle, no problem. And, we won’t bog you down in endless paperwork. [This statement appears on Brownells.com].
Similar Posts:
- Brownells Opens First-Ever Retail Store
- Pete Brownell Named President of Brownells, Inc.
- Brownells Marks 85th Anniversary with Special Promotions
- Brownells Offers Free Shipping with Annual Membership
- Walther 30-Day Money Back Guarantee for PPQ and PPS Pistols
Tags: Brownells, Guarantee, Gunsmithing, Pete Brownell
It is a real shame that Brownells will very soon not deal direct with its many loyal international customers. I have been a Brownells and Sinclairs customer for over 30 years and hold a trade account. They have gone into partnership with a company that used to be known as MidwayUK (they had a similar set up with MidwayUSA hence the name), this company operates a forwarding business which would be great if it were not for that fact that they add a significant mark up to the cost of buying direct from Brownells, they had a very bad customer service reputation when operating as MidwayUK and that bad reputation remains with them as BownellsUK. Basically the cost of getting any Brownells products has increased significantly to the extent that its become unaffordable. A very unfortunate decision by what I considered to be a very good company, fellow sportsmen in the United Kingdom and Europe are very disappointed with Brownells.
Not a good move for shooters or gunsmiths in Europe.
oh well their loss
all sinclair stuff is available from mer in the uk off the shelf http://www.1967spud.com/sinclair
Unfortunate that you’ve jumped into bed in the UK with a middle man that is notorious for adding substantial mark up and not the best reputation for customer satisfaction
Unfortunately now as a UK customer we pay over inflated prices due to the inclusion of a middleman with a “warehouse” which is funny given that half of the stuff you order arrives direct from the USA. It appears we are paying for a person sat in an office forwarding our orders to an order processing department at Brownells…. WHY? I certainly will buy from European sources in future whenever possible…”your Loss” +1
Really bad news for International Customers, MidwayUK Customer Service was appalling to say the least. I’ve alway had good service from Brownells and Sinclairs. I hope they seriously reconsider this move.
If it is true that UK (European) customers will be unable to order products from Brownells USA, I believe this is a massive backwards step. Ive held a trade account with Brownells USA for many years, the company has been my “go to” place for parts and spares. If the Brownells UK store operates in similar fashion that Midway UK did – huge mark ups and exaggerated postage fees, there will be very few customers. Ive spoken to numerous trade colleagues who all desire the ability to continue to order from BROWNELLS USA and continue with the excellent service and relationship we’ve had historically. Please reconsider.
Brownells have made a big mistake in allowing Midway UK to become their European distributers.
The prices have become ridiculous, and the general service and delivery is very, very poor.
I certainly won’t be buying anything else from Brownells/Midway.